SASSER CONSTRUCTION - COMPANY PROFILE
Leadership - creating, communicating, and sustaining a clear
focus of quality and customer service
At Sasser Construction, we believe
that quality and customer satisfaction begins at the top. We are responsible for setting
the goals, providing the leadership and establishing an environment in which these goals
can be achieved. Our goals, which focus on customer satisfaction, are reflected in our
mission statement and company philosophy. They are achieved, on a daily basis, through
what we call "Total Quality Initiatives" - precise systems and procedures that
direct all of our activities.
Quality performance and customer satisfaction
objectives are well known to all of our employees, sub-contractors, manufacturers and
suppliers. Sub-contractors are fully briefed on, and must commit to, the Sasser
mission statement, philosophy, procedures, and quality expectations.
Being able to control the architectural and
interior design processes, as well as all construction processes, gives us built-in
quality controls that work continuously to help Sasser’s team to sustain
quality and deliver excellence in customer service.
Our customers are the guiding force that
direct our values and determine our future direction. They are affluent professionals who
seek homes of unique design and high quality. Price is not their primary concern; quality
is.
II. Goals, policies, and standard
operating procedures reflect quality and customer focus
At Sasser, our standard operating
procedures reflect the unique nature of a company that has merged the discipline of a very
structured full service professional firm with the care and down to earth work ethic of a
family business. This allows us to control all facets of the design and
building process, which results in a level of "Happy Customers" and
quality assurance beyond what anyone else in the market can deliver.
The customer is our primary focus and
customer satisfaction is an integral part of our marketing strategy. In fact,
customer satisfaction has been the cornerstone of our business success. Through all of our
activities, we strive to develop what we call our "Board of Directors";
people who believe in us so much, they wish for our success as if they were family.
Favorable word of mouth from the "Board of Directors" – which includes not
only our "Happy Customers", but also others who know our product, such as
realtors, developers, lenders, attorneys, our own Sasser employees, sub-contractors, and
suppliers – is the reason why 70% of our business is from referrals.
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