It is our express desire, as the members of Sasser Construction, to clearly state the principles and ideals that guide all of us at Sasser in our relationships with our customers.

It is our intent to have "100% Happy Customers"- we feel that communication is the key to this and contributes to great service, creative houses and friendly referrals.

Therefore, the following is a list we consider to be the inalienable rights of our customers. WE EXPECT TO BE HELD TO ACCOUNT WHENEVER WE DENY ANY OF THESE RIGHTS TO ANY CUSTOMER.

1. As our customer, you are entitled to be treated with friendliness, honesty, courtesy and respect.
2. As our customer, you are entitled to full value for your money. When you buy a home from us, you should feel assured that it was a good buy, and at a fair price.
3. As our customer, you are entitled to be proud of your new home and to know that your satisfaction is our main concern.
4. As our customer, you are entitled to prompt, courteous, knowledgeable answers to your questions. Our goal is to provide all the help we can give you in designing, building and servicing your new home.
5. As our customer, you are entitled to the privilege of being an individual and of dealing with individuals. When there are questions about your home, you are entitled to speak with the appropriate individual so the question can be resolved immediately, in the most mutually satisfactory manner possible. As our customer, we will be accessible to you and welcome all of your thoughts and concerns.